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FAQs

Product Information

How big is a Playaway and how much content can it hold?
Playaway is about half the size of a deck of cards and will hold the audio for an entire book, up to 60 hours of playtime.
What does the audio sound like on a Playaway?
Playaway is pre-loaded with high-definition audio. This audio is unsurpassed by any other format today.
Why can't I add, delete or transfer content on or from Playaway?
In order to protect the copyrighted works of authors and publishers, you are unable to make copies of Playaway. But you can share them with friends just like you would lend your new bestseller.
How does Playaway compare to audio on cassette or CD?
Playaway is more convenient and easier to enjoy than juggling multiple CDs, cassettes or a separate player. Playaway allows the listener to control the speed of the narrator's voice and automatically bookmarks the last place they left off after powering down.
How does Playaway compare to digital downloads?
Playaway is the best way to listen, unplugged and uninterrupted. Playaway comes pre-loaded with great digital content, so it does not require subscriptions, memberships, or even an Internet connection. Just plug-in your headphones and listen wherever you go.
Can I use another set of headphones with Playaway?
Absolutely. Playaway was designed with a universal headphone jack to work with almost any type of headphones, speakers or car adaptors.
Can I use Playaway in a car?
Yes. Playaway was specifically designed to use most commonly available cassette adaptors and FM transmitters. We also provide portable speakers for your Playaway that allow for on the go audio.
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Using Playaway

How can I get the basic information on how to use Playaway?
Check out the How-to-Play section for the step-by-step tutorial.
How do I tell the difference between Playaway versions?

Playaway HD Audio:
This Playaway has HD Audio on the Playaway package and on the battery cover of the unit. The audio jack is located on the side of the unit and the volume controls are on the front of the unit with the other buttons.

Playaway LIGHT:
This unit has a URL on the battery cover and LIGHT on the side of the Playaway package. You’ll notice a large, backlit LCD screen, the audio jack on the bottom of the unit, and the volume controls on the side.

How do I change the battery?
Locate the battery door at the wide base of the unit. Look for the notch holding the door in place. Firmly using your thumb, push up and away on the notch to open the battery door. Add or change the battery and snap the battery door back into place.
How long does one AAA battery last?
Every Playaway comes with a standard Energizer AAA battery, which provides an average of 20 hours of playtime. For HD Audio Playaways, the average playtime is 30 hours. Rechargeable batteries are also compatible with Playaway; playtime will depend on the brand.
How do I know how much battery life is left?
A small battery icon is displayed on the LCD screen. There are four levels of battery life, each represented with a bar. The lowest level, one bar, indicates that 20% of battery life remains.
How do I use a lanyard with Playaway?
Locate the lanyard attachment area at the narrow top of the player. To attach the lanyard, simply thread and loop the lanyard into the indentation.
Is there a quick way to reset Playaway to the beginning?

For units with the audio jack located on the side (HD AUDIO):
While PAUSED, Press SP + |<< together. The LCD screen will display the word “RESET”. Press Play to confirm/reset. The unit will turn off and start at the beginning when turned on again.

For units with audio jack located at the bottom (LIGHT):
While PAUSED, press SPD + << together, then quickly press PLAY/PAUSE. The LCD screen will display the word “RESET”. The unit will turn off and start at the beginning when turned on again.

Can I lock/unlock Playaway?

You can lock all Playaway units.

For units with the audio jack located on the side (HD AUDIO):
While in PLAY, Press SP + |<< together. The words “LOCK” or “UNLCK” will appear on the screen indicating status.

For units with audio jack located at the bottom (LIGHT):
While in PLAY, quickly click the POWER button once. A lock icon will appear on the screen indicating status.

What information appears on the LCD screen?

For units with the audio jack located on the side (HD AUDIO):
Basic screen information includes current chapter, time left in the current chapter, and battery status.

For units with audio jack located at the bottom (LIGHT):
The screen displays battery life, a listening progress bar, chapter position, time left in the current chapter, mode and other helpful status indicators at the same time. Publisher and author information is also displayed after each reset.

If I'm having issues using Playaway, what should I do?
Please contact Customer Service at (877) 893-0808 or customerservice@findaway.com
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Company

Who is the company behind the product?
Findaway is a leading provider of technology for the delivery of digital audiobook and eBook content, with one of the world's largest collections of digital audiobooks at over 50,000 titles. Learn more about Findaway.
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